Privacy Policy

Introduction

Welcome to https://custom-flooring.alertblitz.com! We are dedicated to maintaining a secure and private environment for all our users. This Privacy Policy explains how we handle your personal information and ensures transparency regarding data collection, usage, and protection in compliance with various global privacy laws.

Scope

This policy covers every aspect of our online presence, including but not limited to:

Our official website at https://custom-flooring.alertblitz.com
All applications, services, and products offered under the Custom Flooring brand
Any interactions through authorized user accounts
Website visits linked to this Privacy Policy
Communications initiated by us, such as newsletters, emails, phone calls, or text messages (SMS)

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed via links on our site. These entities have their own privacy policies governing your data, and we encourage you to review them before using any such services.

Processing Activities

Your interactions with Custom Flooring may involve several activities that lead to the collection of personal data:

Account Creation: When you set up an account on our platform, we collect account information such as your name, email address, and password.
Payments: Financial transactions conducted through our services require payment information, including card details and billing addresses.
Purchase History: We record the products or services you acquire from us, along with related purchase details.
Device Information: Your mobile device’s unique identifiers (e.g., IP address, device ID) help us provide personalized experiences.
Location Data: If you choose to share it, your location data enables us to offer tailored local services.
Feedback and Reviews: We value your opinions and may collect feedback and review content you submit.
Social Media Integration: When you connect our services to social media accounts, we access certain personal information from those platforms.
Product Interaction: Details about the products you view, search for, or interact with are also collected.

Personal Data Collection

The types of personal data we collect can include:

Identity and Contact Data: Name, email address, phone number, physical address.
Financial Data: Payment card details, banking information, transaction history.
Purchase and Order Data: Product/service purchases, order numbers, delivery addresses.
Device Information: Device type, operating system, browser type, IP address.
Location Data: GPS coordinates, location-based services data.
Feedback and Communication: Comments, reviews, messages, emails.
Social Media Profile Data: User handles, profile pictures (if shared), posts (when accessible).
Product Interaction Data: Product views, searches, clicks, additions to cart.

Cookies

We employ cookies, small text files placed on your browser, for various purposes:

Strictly Necessary: These cookies enable basic functionalities like logging in and navigating the website.
Preferences: They remember your preferences and settings to personalize your experience.
Analytics: Analytics cookies help us understand user behavior, providing insights for improvement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law:

Data related to account activities is kept while your account remains active.
Purchase and transaction records are retained for billing, record-keeping, and fraud prevention purposes.
We may store certain data for longer periods if it is necessary for legal compliance, tax reasons, or to protect our interests.

Once the retention period expires or when the purpose of data collection is fulfilled, we securely delete or anonymize the personal data.

Security Measures

Custom Flooring implements robust security measures to safeguard your personal data:

Data Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: Some services are provided by trusted third parties who adhere to strict data protection standards.
Access Controls: Strict access controls ensure that only authorized personnel can access sensitive data.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us immediately so we can take appropriate action.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
Restriction: Limit our processing of your data under specific conditions.
Portability: Receive your personal data in a structured, commonly used format.
Objection: Object to the processing of your data for legitimate interests.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.

To exercise these rights or for data-related inquiries, please contact our privacy team via email at [email protected] or by post at [Our Physical Address]. We will respond within the timeframe prescribed by applicable law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website, and we encourage you to review it regularly.

Contact Information

For any questions, feedback, or data-related requests:
Email: [email protected]
Address: [Our Physical Address]